Shipping, Tracking, and Fulfillment Policy

1. Order Processing

Order processing is only the initial stage of your order fulfillment. During this time preparation for shipment is taken to fulfill orders efficiently such as payment verification and etc.

2. Business Days

Please note that all of our operations, customer service, and order fulfillment are conducted on US business days (Monday-Friday 9am-5pm) excluding U.S. Observed Holidays ( New Years Eve, New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Eve, Christmas Day) . Please keep in mind all estimated shipping time frames , delivery schedules, or processing durations given on our website or during checkout reflects on the terms our Business Days. It is vital to consider this when checking out and contacting our customer support team for assistance.

3. Fulfillment Duration

Fulfillments durations reflect on the timeframe in which we complete, process, pack and physically ship your order. Please note that the fulfillment duration does not indicate the delivery date. Please beware that the shipping method selected by yourself during checkout and its associated transit time are separate from the estimated fulfillment duration.

4. Shipping Window

Please note that calculations of your shipping window should begin by identify the fulfillment duration of the specified item you've ordered. Also exclude weekends and U.S. Observed Holidays (See Section2).

5. Order Tracking, Status, and Updates

Your Order Confirmation and Shipping Confirmation emails will be the main channel of communication for updates on your order's satus and progress. Individual updates on orders are not provided during the fulfillment process.

Order Confirmation:

Upon placing an order, you will receive an automated order confirmation email that will be sent to the email address you would have provided at the time of checkout. This email is generated immediately and contains essential details such as your distinctive order number, detailed order information, estimated shipping window and addition applicable information relating to your order.

Shipping Confirmation Email:

A shipping confirmation email will be promptly sent to you once your order has officially been shipped within the estimated shipping window durations. This email will include relevant tracking information to help you monitor the progress of your package during transit. Please note it may take up to 24-48 hours for the tracking information to become active and updated on the shipping carrier's website.

Track your Package:

To conveniently track your package, simply click on the direct link provided in your shipping confirmation email, or input the full tracking number also available to you in your shipping confirmation email. This link will direct you to website, where you can access real-time updates on the movements and location of your package.

6. Shipping Methods And Costs

Please be aware that the shipping method you choose during checkout and its associated transit time are separate from the estimated fulfillment durations.

7. Shipping Delivery

The delivery dates of your package are exclusively determined by the operations of the shipping carrier. Generally, the estimated timeframe for package delivery after the shipment of orders is typically between 2-5 business days. The shipping carrier will provide the estimated delivery date within your tracking link which will be available to you in your Shipping Confirmation email. Once your package leaves our possession, the shipping carrier assumes full responsibility for ensuring its prompt and secure delivery. While we strive for accurate shipping window estimates, we cannot guarantee specific delivery dates as they are subject to the carrier's processes and any unforeseen circumstances they may encounter. Factors such as weather conditions, high shipping volumes, and any unforeseen events within the carrier's network may affect the actual delivery date.

We would like to emphasize that at this stage, we have 0 control over the whereabouts or speed of your package. We recommend utilizing the tracking information provided to monitor the status of your package and obtain real-time updates from the carrier. Should you have any concerns or inquiries we recommend reaching out to UPS directly, as they have the most accurate and up-to-date information regarding its whereabouts and status. Their customer support team will be able to assist you you with any specific questions or issues related to the delivery of your package.

8. Order Pick-Up

For customers located near Atlanta,Ga we offer the convenient option of choosing "Local Pick-UP" as your delivery method during checkout instead of shipping. Its essential to understand that selecting this option does not impact or expedite the processing times or shipping windows.The same same terms and durations (see Section 3) still applies. Your pick up ready email, which will be sent to you during the specified shipping window, will contain all the necessary details for your pick-up , including precise address, designated pick-up times and pick-up instructions. Please note that pick-ups are only available during our regular business hours.

10. Lost/Stolen Packages

While we strive to provide reliable and secure shipping services through shipping carrier, its important to acknowledge that unforeseen circumstances can occasionally result in lost or stolen packages. Please familiarize yourself with the following information regarding lost or stolen packages:

• Responsibility for Lost/Stolen Packages: Once your package is in the possession of the shipping carrier, the responsibility for its safe and timely delivery rests with them. In the rare event that a package is lost or stolen during transit, it is important to understand that this is beyond our control as the sender.
• Assistance in Case of Lost/Stolen Packages: If you encounter any issues or concerns regarding a lost or stolen package, we recommend reaching out directly to the shipping carrier for immediate assistance. They have the necessary resources and expertise to investigate and resolve such incidents.
• Tracking and Insurance: To mitigate the risk of lost or stolen packages, we encourage you to utilize the tracking information provided in your shipping confirmation email. Tracking allows you to monitor the progress of your package and ensure its safe delivery. Additionally, consider opting for shipping insurance, if available, to provided added protection and coverage for your shipment.

11. Wrong Address Disclaimer

To ensure that your package is delivered to the correct address, we kindly request that you carefully review and double-check the shipping address provided during the check-out process. Unfortunately, once an order is placed, we are unable to modify the delivery address to avoid potential delivery disputes and to maintain delivery verification.

In the event that you need to change your delivery address, we recommend using the customer portal on the carrier website, which provides a convenient solution for maintaining and updating your delivery preferences. Once you've received our shipping confirmation email containing your tracking number , you can click on the provided link and create an account from there.

Thank you for taking the time to understand our Shipping, Tracking and Fulfillment Policy. We appreciate your effort in familiarizing yourself with our processes and guidelines. If you have any further questions or may need assistance, please don't hesitate to let us know. We value your support and look forward to serving you.